Refund Policy for The Renaissance Market

At The Renaissance Market, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Proof of Purchase: Please include the receipt or proof of purchase with your return.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

• Checking Status: If you haven’t received a refund yet, first check your bank account again.
• Contact Your Bank: Then contact your credit card company, it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and you still have not received your refund yet, please contact us at [your contact email].

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If the item is defective or damaged, we will cover the shipping costs for the exchange.

Contact Us

If you have any questions on how to return your item to us, contact us at: [email protected]